Training Outsourcing
Call Center Services
GP has call centers in North America, Europe, and Asia with proven processes and technologies, providing a single point of contact for customer inquiries. Support for phone and e-mail inquiries includes:
- Password resets
- Requests for course and schedule information
- Registration and transcript support
- Navigation and functionality assistance
- System and e-learning troubleshooting
- Issue management
We also provide varying levels of technical help desk support, from level 1 issues relating to basic navigation and system questions, through level 3 troubleshooting and research with our LMS technical consultants.
With global resources, our call centers hours of operation are flexible and can be set to meet your requirements. We also offer multi-lingual support, as needed. We’ll work with you to define an appropriate call center model that minimizes costs while covering your needs.
Contact us today to learn more about GP’s call center services: